In this section you will find feedback from past and present customers of Shavers.com that we felt had a positive effect on our policies and practices. We constantly strive to bring you the best merchandise at the best prices with the highest emphasis on customer service.
While all email to Shavers.com is read and answered, A special few stand out to us.

If you wish to send us an email regarding any of our policies or practices, feel free to send it to: info@shavers.com. We appreciate your feedback.

What a great web shopping experience! You guys are doing a terrific job. Here are the reasons I would recommend you to a friend:
1. You don't try to make a profit on the shipping charge. Some web stores do that. They charge several times the actual cost of shipping, just to gouge the customer. But even though your price on the razor was the best I found, you have free UPS shipping and a fair charge for extra fast shipping.
2. You actually shipped the item immediately. It's too bad more web merchants don't have your standards. I have book-marked your site for any future purchases of this type.

Thanks,

Bob Posey

I just wanted to take a moment to thank you for helping me with my customer service questions. I have never been helped by a more efficient and knowledgeable customer service representative. Thanks again for all your help. Because of the help that you gave me, I would be very likely to use shavers.com again, and recommend shavers. com to all my friends.

Very truly yours Dottie Goff

"A Satisfied Customer"

I received my order this afternoon. I thank you for your quick response, and for shipping out the order in such a timely fashion. You have definitely earned a customer for life in me. I do most of my shopping via the Internet, because of my location, and I can tell you that I am very pleased with your service.

Nathan Townsend

I recently purchased Synchro cleaning solution refills from your company and I wanted to thank you for your service. I have had a difficult time finding the replacements and the Braun website was less than helpful, difficult to navigate, etc.(not to mention they never answered my requests regarding refills) - If I had found your website earlier, I would have bought the razor from you as well. Thanks again.

Frederick Rocco

Now that was truly impressive. I ordered on Tuesday afternoon and last evening (Wed) at 5:15 pm the UPS truck pulled into my driveway with the shaver. I was astonished. It was exactly what I wanted and I didn't have to run all over the place looking for it, and I got it so fast. Thanks for the great service.
Meredith Bradbury

I tried your service for the first time. Let me just say one word. GREAT. I'll be back and will spread the word. I have already received my order (of) a Braun 7570.

H. Klein

Hello,

Just yesterday, I placed my second order with Shavers.com. The price of the item I ordered was slightly higher than the offering at a competitive on-line store, but the free shipping you gave made it more attractive. Also, my previous experience with ordering from your store was good, so I decided to go with you again. And I'm very glad I did. Once again, the efficiency of your store has amazed me. I received my order in less than two days (it was placed at 5pm one day, then delivered in the morning two days later). Not only was it expertly packaged (the outer box was properly taped and fit snugly around the product box), but it included a surprise free gift--a travel quartz clock. Thank you! And what a great idea. I'm sure it didn't cost you a lot, but it had a profound effect on me. Definitely enough for me to write back a thank you note, and secure loyalty with your store. I'm recommending my associates to purchase from you as well.

Thanks again, and best of luck with your e-Commerce initiative,

Gary Kline

Dear Shavers.com Customer Service,

I just wanted to drop you a note to tell you how appreciative I am for the fine way you handled the difficulty I had in getting my shaver delivered. This is the first time I have ordered a product over the internet and although I was hesitant at first, your customer-friendly website lessened my fears. As this was to be a gift for a relative, your 24-hour shipping policy made it attractive as well.

It was much to my chagrin to learn that my package was lost in transit by the carrier. Upon informing your staff of the problem, I was sent a duplicate order that very day. Needless to say I received the package in plenty of time to present it as a gift. The fact that you enclosed a small gift to compensate me for my "inconvenience" was truly above and beyond all my expectations and certainly appreciated.

I must say that your courteous staff should be commended for their personalized service and you should know that you now have a customer for life. All my shopping for electric shavers and accessories will be done through Shavers.com.

Thank you very much for all your help,

Virginia Cannon

Dear Shavers.com,

My name is Alex Hunter and I am a man of few words and usually of little patience. Therefore, I just wanted to let you know that I was very impressed with your service. Specifically, your phone service-I don't order over the internet and you were referred to me by the Braun company. I have to say that in these days of machines answering phones, imagine my suprise when a human actually picked up. She was courteous, helpful, and practically knew my questions and concerns before I did. A scraggly old beard like mine is a tough thing to buy for, but she knew what questions to ask and recommended a great Braun shaver that works great. Even when she went to check something, I was on hold for no more than 10 seconds. I never even got to hear what the hold message was.
Great job guys. I like being treated like #1.

Sincerely Yours,

Alex Hunter

Hello,

On Wednesday, I ordered some Wahl clipper attachments. I received them yesterday, only a day later. I just wanted to say thank you for the amazingly fast shipping! And when I called before I ordered to ask a question, the phone rep was very helpful. I am very impressed and thanks again.

Ed Siebert